Simple Etiquette You must know in Business

     Often times we start a business or work in an organization without knowing the rules of engaging in that business. Etiquette in business can be explained to mean the manner in which we act to our clients while conducting business with them, as well as the manner in which we act in our own business environment. Here are a few of the known generally recognized business etiquette:

1)      Always be smartly dressed for a business meeting.

2)      Introduce people by their names.

3)      Your business premises should be clean at all times.

4)      Speak softly and be calm at all times.

5)      Do not keep clients waiting unnecessarily while you are doing something else, attend to them promptly.

6)      Have your business card handy always.

7)      Remember that the customer is always right. Try your best to satisfy a dissatisfied customer before they leave your business premises.

8)      Know that it is extremely very rude to arrive late for a meeting.

9)      Never make up an excuse for a complaint by a client or customer, instead say it would be sorted out immediately and try your best to sort it out as soon as possible.

10)  When angry during a meeting, do not shout or pound on the table, instead take your time to calmly explain your point of view.

11)  Never insult a client no matter how rude they are.

The essence of all businesses apart from making profit is to satisfy their customers at all times. This is because when a customer is dissatisfied, you don’t lose 1 but over 100 customers as the unsatisfied customer would tell all the people they know about your bad service. Never forget that the customer is always right.